How it works

How our AI dental receptionist works

Set up for you and tested by you, behind your own number. Here is every step, from the first call to real calls, and what your team sees after each one.

Book a 15-minute call Call the demo: (631) 502-5443

Pure Reception: how a missed call becomes a message

Your team still answers first.

It’s an AI receptionist that answers only the calls your front desk can’t get to: a busy line, lunch or after hours. Those calls forward to it instead of going to voicemail. It answers with your office name, takes a message, and alerts your front desk right away.

It doesn’t replace your front desk. It takes the calls they can’t get to, so they can stay with the patients in front of them.

Your number stays
Patients call the same number they always have.
Only the calls you choose
You forward only the calls you can’t answer, and you can turn that off anytime. If you prefer, it can answer every call.
A message every time
The caller’s name, the best call-back number and what they need, written down.
An alert right away
On your team’s phones or computers, right after a call that needs them. The alert shows no patient details.

From the first call to real calls

It’s done for you. You answer a few questions, call it to test it and switch on forwarding. We do the rest, in six steps.

Six short questions

Your answersBy phone or by email

6questions

How you answer the phone
Your address and hours, lunch included
Which calls it should answer
What to tell a caller with a dental emergency
Who gets the alerts
The best email and number for you

1. Six short questions

Sam (short for Ibtisam), the owner, asks how you answer the phone, your hours, which calls it should take, what to tell a caller with a dental emergency, and who should get the alerts. Sam also tells you the price and confirms the timing.

One page, agreed

Email from SamPure Reception

Same dayby email

Your one-page agreementMonth to month after your free week

Your reply: Agreed.

Reply received. We start building.

2. A one-page agreement

It arrives by email the same day. You read it and reply “agreed”. There is no long-term contract: it’s month to month after your free week.

We build it, you test it

Test callYour greeting, shown with Luxe Dental (demo)

TestNo patients yet

Receptionist: Thanks for calling Luxe Dental, this is Sophie. This call is recorded. How can I help?
You: Are you open on Saturdays?
Receptionist: Yes, Saturdays from 9 until 2. Would you like the front desk to call you to book a visit?

Test calls only, until the BAA is signed.

3. We build it, you test it

Your receptionist gets its own name, voice and greeting, and learns your practice’s facts. We test it on messages, questions, urgent calls and after-hours calls. Then you call it yourself.

We both sign the BAA

Business associate agreementSigned before any patient call

Your practiceSigned
Pure Reception LLCSigned

What we store and whereOne page, yours to keep

4. We both sign the BAA

Before it answers any patient call, we sign a business associate agreement (a BAA) with your practice. You also get one page that shows exactly what we store and where. Until then, it only takes test calls.

Forwarding, switched on

Call forwardingSet with your phone company

When your line is busyon
When nobody answerson
Every calloff

You choose. We help with the steps.

5. You switch on forwarding

You turn on call forwarding with your phone company, set to “when busy or not answered”. We help with the steps. The phone company’s part can take 1 to 5 days.

Real calls begin

Pure Receptionnow

A caller needs a call back

Open the app to see the details.

To call backSample data

Urgent, 7:42 pmCracked tooth, in pain. Call back first.
New patient, 8:05 amWould like a cleaning.

6. Real calls begin

Your free week starts that day, and each person on your team gets their own portal login. If you don’t want to keep it, tell us before the week ends and you pay nothing.

We build your receptionist first, and you call it yourself to test it. It starts answering real calls after we have both signed the BAA and your phone company has switched on call forwarding. Sam confirms the timing with you.

Four plain facts about getting started

Short questions, by phone or email. That is your part of the build.

1 page

One agreement, by email. No long-term contract.

7 days

Free on your real calls. No card needed.

Changes to your practice software. Nothing to build.

Your private portal

What your team sees

Every call lands in a private online portal at app.purereception.com.

Every call, with the recording and a written transcript
A short summary of what the caller needed
Call numbers at a glance
A to-call-back list, with urgent calls marked so your team calls them first
An alert on your phone or computer right after a call that needs you: urgent calls and call-backs. The alert shows no patient details. Each person switches alerts on once in the portal.

Sample data

See the portal in 60 seconds

A short film of the portal, shown with a demo practice and sample data.

The portal in 60 seconds · Sample data

Software and calendars

It doesn’t need to connect to your practice software. It takes a message, and your front desk sees it right away.

Booking on the call can be added later for an online calendar of your own, such as Cal.com, Calendly or GoHighLevel. It does not write into Dentrix, Open Dental, Eaglesoft or Curve.

What to ask about your practice software

Patient privacy

Before the receptionist answers any patient call, we sign a business associate agreement (a BAA) with your practice. Our voice platform has signed one with us. You also get one page that shows exactly what we store and where.

There is no official HIPAA certificate, for us or for any company, so we don’t say “certified”. Until we have both signed, the receptionist only takes test calls.

Five privacy questions to ask any provider

12 test calls to try on any demo line

Try it now

Hear Sophie answer your question

Call our demo line any hour, any day. Ask about hours or insurance, or leave a message, the way a patient would.

Call the demo: (631) 502-5443 Book a 15-minute call

Sophie answers for Luxe Dental, a demo practice. On the demo line she books into a sample calendar, so nothing booked is real. A new practice starts with messages.